Refund Policy

We want project expectations to be clear. Refund eligibility depends on the work completed, resources committed, and the payment terms in your accepted proposal or service agreement.

Requesting a Refund

Send a written request to info@websitegenix.com with your name, project details, payment date, and reason for the request. We will review the request and respond after assessing completed work and committed costs.

Eligible Amounts

When approved, a refund may cover the unused portion of fees after deductions for completed work, approved milestones, third-party purchases, administrative costs, and non-cancellable commitments. Completed or accepted work is not refundable.

Non-Refundable Items

Domain registrations, hosting, licensed assets, advertising spend, printing, third-party services, rush fees, and other costs purchased specifically for a project are non-refundable unless the supplier provides a refund.

Processing

Approved refunds are returned to the original payment method where possible. Processing times vary by bank or payment provider.

Contact

3420 Niagara Falls Blvd, North Tonawanda, NY 14120, USA
(249) 444-2123